By the Automotive Industries Association of Canada 

The right to repair is not a hypothetical issue—it is a critical, real-time challenge impacting Canada’s independent mechanical repair shops. As the complexity of modern vehicles continuously increases, the need for access to diagnostic data, software, and telematics is essential. The Automotive Industries Association of Canada’s (AIA Canada) Consumer Behaviour Series report, Who has the right to repair? Vehicle owners’ perspectives on data access and ownership, touches on how vehicle owners perceive data access, ownership, and what they expect from legislators, automakers, and repair professionals. 

How consumers view the right to repair 

According to the report, 83 per cent of Canadians believe that vehicle owners should own the data generated by their vehicle. However, many are unaware that automakers can restrict access to critical repair data, effectively locking out independent repair professionals. Once informed, consumers overwhelmingly support legislation to guarantee open access. In fact, 78 per cent said they would be more likely to visit a repair shop that supports the right to repair. 

The right to repair is not just a matter of principle. It is all encompassing; it impacts the environment, the success of the auto care industry, and each and every vehicle owner on a personal level. Canadians want control over where and how their vehicles are repaired; they want choice, transparency, and convenience.  

Data and insights: What to expect 

For repair shop owners and technicians, the data and insights in this report can help you get inside the minds of Canadian vehicle owners and understand what your customers value. Additionally, it also equips you with the facts to advocate for legislative change, inform your marketing, and build trust in your community. Download your copy of the report today at aiacanada.com.