Mechanical
”No Thanks” Is Not the End — It’s Where the Real Conversation Begins
Turning customer objections into trust-building opportunities When a customer says “I can’t afford it,”
Turning customer objections into trust-building opportunities When a customer says “I can’t afford it,”
By Stuart Klein, vice president, collision programs, and executive director, I-CAR Canada Collision repair
By Jean Côté During peak auto body rushes, the same bottleneck inevitably crops up. Your top talent, experienced body technicians and certified painters—end up losing up to a third of their day shuffling
In an automotive repair shop, communication was long considered relatively straightforward: explain a repair to a customer, give instructions to a technician, announce a schedule change or post a few
Operating profit doubled year-over-year, and profit margin hit a record 15% — strong news for Canadian Yokohama tire dealers Yokohama Rubber Co. Ltd. has reported record results for the first
BYD, Jaecoo, XPeng and Leapmotor drive Chinese automakers to a record market share in France, as Canada remains a strategic expansion target. Texte : Between January and July 2026, the
Eight out of ten respondents say they are satisfied or very satisfied with SOGHU’s recovery program. The organization is now preparing an awareness campaign to address some of the issues
Co-founder Lloyd White retires after building a 400-plus location network across North America, handing leadership to an internally developed successor with 8 years at the company. Wesco Group, the most
Turning customer objections into trust-building opportunities When a customer says “I can’t afford it,” the sale isn’t lost — it’s just starting. According to Bill Haas, president of coaching firm
By Stuart Klein, vice president, collision programs, and executive director, I-CAR Canada Collision repair is undergoing structural change. Advanced driver assistance systems (ADAS), electric and hybrid vehicles, high-voltage protocols, advanced materials, and