A detour that changed everything

Anne-Marie didn’t always have collision repair in her blood. In 2000, she turned to automotive mechanics with the ambition of becoming a service advisor. A twist of fate — a vacant position in the collision department — led her into an entirely different world. What was meant to be temporary became a true calling. “I fell in love with the department,” she explains. 

Learning by watching

Without formal training in collision repair, Anne-Marie built her expertise on the shop floor: observing technicians, asking questions, and absorbing the rhythm and logic of the workshop. This full immersion gave her a deep understanding of the trade’s realities — a rare quality that would later serve her well when training other professionals. 

Witness to the birth of Nexera

It was in that same shop that Anne-Marie first encountered Nexera, management software designed specifically for collision repair, created in 2016 in direct collaboration with her employer at the time. Her shop was the second to adopt it, and she watched the tool grow and improve, as she became an experienced user responsible for training her colleagues to get the most out of it. 

Nexera: Simplified shop management

In collision repair, a vehicle may remain in the shop for several days and move through multiple stages before delivery. Nexera allows each technician to log their progress while giving managers real-time oversight, helping them prioritize work and coordinate communication with insurers and customers — all without leaving their workstation. 

A new chapter

Today, Anne-Marie officially joined the Nexera team to support the training division. She travels to shops across the South Shore of Montreal and provides remote training for more distant regions. Her mission: to ensure every team uses the software to its full potential — drawing on a career where she herself learned everything hands-on in the shop. 

Image credit: Anne-Marie