A recent Jobber News annual survey reveals an interesting contradiction in the relationship between repair shops and parts distributors (jobbers). While product availability remains important, it is no longer the sole deciding factor. In 2025, 31% of shops said their relationship with their jobber was the most critical element — up from 26% last year. Yet loyalty is weakening: nearly one-quarter of shops now contact five or more distributors to source parts, compared to just 10% in 2024.

This trend sends a dual message: trust-based relationships matter, but in a volatile and increasingly digital world, shops are spreading their business to minimize risks tied to delays, shortages, or fluctuating prices.

Jobbers must therefore rethink their role. Being a reliable supplier is no longer enough — they must act as true logistics hubs, capable of anticipating local demand, securing supply chains through multi-sourcing, and investing in digital tools that provide fast, accurate, and transparent parts searches.

The human element, however, remains essential. A knowledgeable and responsive local rep, able to solve sourcing or warranty issues quickly, is still a major differentiator when it comes to shop loyalty.

In a market shaped by rising vehicle complexity, economic pressure, and the growth of online marketplaces, tomorrow’s jobber will need to be a trusted partner, a digital enabler, and a problem-solver all at once. Those unable to confidently answer the question “Do you have it now?” risk losing business — fast.

Source: Jobber News

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