Artificial intelligence is quietly reshaping the Canadian aftermarket — from estimating systems to customer communications — but most workers and shop owners admit they’re still learning to steer it.

A recent PwC survey shows that only one in four Canadians use AI at work, yet those who do say it helps with productivity, planning, and training. Younger professionals — especially Gen Z technicians and service advisors — are far more optimistic than older generations.

For many shop owners, AI feels like a high-tech tool sitting on the shelf: full of promise, but requiring time and confidence to master. While 58 percent of workers say their employer provides access to AI tools, only a small share use them daily. The biggest gap? Training and trust.

“AI won’t replace your people,” notes Tina Robinet of TD Bank, “but the shops that learn to integrate it early will have a serious edge.”

In short, the aftermarket is entering its “AI tune-up” phase — those who invest in learning today could see tomorrow’s performance gains under the hood.

Text credit : TD News Room :

Picture credit : ADOBE STOCK