From the Royal Canadian Navy to the dynamic world of auto claims, Tony Mammone’s leadership journey is marked by adaptability, clarity, and empowerment. Now serving as Vice President of Claims Management at Driven Brands, Tony brings a unique perspective shaped by decades of experience.

Whether transitioning from military service to the insurance sector or from the insurer to the supplier side, Tony embraces challenges with curiosity and empathy. “You have to talk to the people closest to the customer,” he says—insisting that frontline insight is key to effective leadership.

Influenced by intent-based leadership, Tony believes in empowering teams through shared purpose and clear communication. His role isn’t to control every detail, but to create the right conditions for others to thrive. To him, leadership is about asking great questions, staying curious, and building teams that lift each other up.

Picture credit : Lang Report

Text credit : Driven Brand