Laughing, crying, feeling concerned, finding reassurance… and then ending the day networking in a friendly atmosphere: the CCS conference in Montreal delivered on all fronts.

Under the theme “Precision 2026,” Charles Aubry presented some sobering data. If the current trend continues, half of Quebec’s collision repair shops could disappear over the next five years. Even more concerning, 474 collision repair shops have already disappeared in just eight years, seemingly without the industry fully realizing the extent of the shift. The presentation provided a clearer understanding of the changes ahead and the decisions collision repairers will soon have to face.

Marc Lambert, Director of Operations at CCS, then delivered a particularly relevant presentation on operational precision in handling a repair file. He concluded by announcing that he would be leaving CCS to pursue a new challenge. It was an emotional announcement that brought tears to many in the room. Marc was quick to clarify, however, that he was not returning to an insurance company or joining another network, stating that “nothing compares to CCS.”

After a much-needed break, Benjamin Perrier of Surventis demonstrated how manufacturers can better support their customers by providing data that helps them make more informed decisions about certifications based on brands and regions. He also addressed environmental issues, which are expected to play an increasingly important role in the industry.

The day concluded with a tribute to Rémy Rousseau, recognizing his commitment to highlighting the people who make up an industry that greatly benefits from having their stories told.

The 2026 Precision Award was presented to All-Star Magog. The exceptional quality of its estimates, improvements to its parts process, and remarkable key-to-key cycle time make the shop a true model of precision. Congratulations to owner David Brodeur and his entire team.

Finally, Charles Aubry presented the CCS Medal of Courage to Marc Lambert, recognizing the courage he showed in leaving the insurance world more than two years ago to help build an extraordinary collision repair group, as well as his willingness to address difficult topics with openness and candour. It was a fitting CCS way to thank a colleague who has left a lasting mark on the network.